714.609.4267
COMMONLY ASKED QUESTIONS
HOW DO I CARE FOR MY SOAP?
Homemade soap bars need a touch of TLC. Due to the glycerine content in our bars, you'll want to keep your bars in a cool and dry environment. Once you've enjoyed your soap for the day, place it in a place where it can dry. If it's laying left in shower puddles, the bar will break down quicker. We sell a soap bar, pad and sock to help you keep these bars nice and dry between uses!
WHAT IS YOUR SHIPPING POLICY?
All of our products are shipped through the USPS within 3-5 business days. Shipping rates vary, dependent upon weight, and will be calculated at checkout.
WHAT IS YOUR RETURN POLICY?
We’re pretty sure you’re going to love our products. But your absolute, 100% satisfaction is our priority. Hence—free returns on any of our products.
Don't like a scent? Not what you expected? Changed your mind? No worries. You’ve got 30 days to send it back, on us, as long as it’s unused and in its original packaging.Â
To initiate a return—send us an email at customerservice@hbsoapco.com
WHAT ARE THE PAYMENT OPTIONS?
At HB Soap Co. we accept the following payment options: Venmo and Zelle.
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Venmo: @hbsoapco
Zelle: 7146094267
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DO YOU OFFER GIFT CARDS?
Yes! We are happy to send gift cards to recipients via email. Please select "Gift Card" under the products page, select your denomination and enter recipient's email in the comments section of your order form when checking out.
DO YOU TEST YOUR PRODUCTS ON ANIMALS?
Absolutely not. Our products are 100% cruelty free.
DO YOU OFFER SUBSCRIPTIONS?
Absolutely!! See our subscription option on the Membership page. We will ship you bars on a monthly basis so you never have to worry about running out!
If you have any more questions or need additional information, please don’t hesitate to get in touch.